Please note that you need to return the item(s) to us within 14 days from the date which you received them, including any free gifts or promotions received with the goods you are returning. You are responsible for the goods until they are restored to us, and must ensure you take reasonable care of them, returning them to us at your expense unsoiled, unused and in their original packaging (including any sealed packaging if applicable). Goods returned after 14 days (but less than 30 days) will be issued a store credit voucher. Items returned without authorisation after 30 days or with defaced/damaged packaging will not be accepted and will be returned to you at your own expense. If in doubt, please phone or email for advice before returning an item to us. We strongly recommend that all returns are registered and insured when sent as we are unable to compensate for lost or damaged parcels. Once the order has been safely returned to us, we will refund your original payment method as soon as possible for the cost of the goods (please note this can take up to 30 days during very busy periods but is normally approx. 7 days). The following items are non-returnable: Any specially ordered, altered or personalised goods.
If you feel that a product is faulty, please stop using it immediately and contact us with your concern. If you continue to use the product after discovering a fault, it will be deemed that you have accepted the goods in their damaged condition. Please follow the same returns procedure as above, but do not return the item to us until we have contacted you about it. When sending the goods back yourself please ensure that the item is adequately insured as we are unable to compensate for lost or damaged parcels. If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being met if it is not clear that the goods are faulty or have been damaged due to misuse or neglect. It may take up to 28 days to process your return, but we will do our best to rectify the matter as quickly as possible. If the goods are found to be perfect and in full working order, or have been damaged as a result of misuse or neglect, then you would be liable for any costs we have incurred and the cost of returning the item to you.
TERMS AND CONDITIONS
When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully and print a copy for your records. We may at any time revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Your personal shopping account
Please ensure that any information you give us is complete and correct, and update us as soon as possible if any of them change, or if you wish to be removed from our database. The details you provide us with must be the details held on record with your credit card company if that is how you choose to pay, as failure to do so may lead to delays in processing your order. Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!
When using this website, you are responsible for ensuring that all account details and passwords are kept confidential, and you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately (Please see contact details below)
We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.
Pricing and availability
The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.
The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Equestrian Horse Products Ltd.
Acceptance of your order and the completion of the contract between you and us will only take place on despatch of the products ordered to the address supplied unless we have notified you that we do not accept your order or you have cancelled it in the meantime.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.
We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).
All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.
We endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability) or a replacement item or full refund.
We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Payment will only be taken when the goods are ordered and ready for despatch, and is acceptable through a secure server by PayPal Please do not e-mail your card details to us, we cannot be held responsible for security if you supply your details in this way.
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.
We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.
We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.
Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!
Despatch times: The despatch date is based on the longest despatch estimate given for a product within an order, for example if you order 3 items and all 3 are ‘in stock’ the order will usually be despatched the next day (if placed before 12pm). If however you ordered 3 items and 2 items are ‘in stock’ but one item has ‘available to ship in: 2-5 days’ then your order will be held until all items are present and then despatched on the selected postage option, listed below. You can request in stock items to be despatched immediately, and all other items to follow, this will incur a single additional standard postage charge for despatch of the remaining goods.
Delivery is Monday to Friday only. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 12pm the next day, and standard delivery normally takes 3-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We usually use a carrier that requires a signature so please ensure that there is someone there to receive your parcel.
Goods damaged in transit
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).
Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery.